Careers at Smarter Technologies

Reports to: Chief Revenue Officer or EVP of Commercial Operations

Direct Reports: Regional Sales Directors, Strategic Account Executives

Overview: The Vice President of Sales is responsible for leading new business development across the largest and most complex health systems in the U.S. This executive role will own the full sales cycle, from strategic targeting through close, while building and leading a high-performance enterprise sales team. The VP of Sales plays a critical role in driving top-line growth, expanding market share, and establishing the company as a trusted partner in healthcare technology and services.

Key Responsibilities:

• Develop and execute an enterprise sales strategy to grow our SaaS and services business within top-tier hospital systems and integrated delivery networks (IDNs).
• Build and manage a team of strategic sellers focused on large, complex deals.
• Personally engage with C-level hospital executives to build relationships, develop opportunities, and close high-value deals.
• Collaborate closely with Marketing, Client Success, Product, and Implementation teams to ensure alignment and readiness across the sales funnel.
• Accurately forecast revenue and provide regular pipeline and performance reporting to senior leadership.
• Develop tailored value propositions and proposals based on client priorities, clinical and financial outcomes, and operational improvement.
• Negotiate pricing, terms, and deal structure in complex, multi-stakeholder environments.
• Maintain strong market awareness and competitor intelligence to inform strategy and positioning.
• Drive disciplined sales execution through CRM tools, sales methodologies, and performance metrics.
• Performs other duties as assigned.

Qualifications:

• 12+ years of experience in enterprise sales, including 5+ years selling to large health systems and IDNs.
• Proven success closing $1M+ annual contract value (ACV) deals in complex, multi-year sales cycles.
• Deep understanding of hospital finance, operations, and clinical decision-making processes.
• Strong knowledge of SaaS and/or healthcare revenue cycle, operations, or IT services.
• Inspirational leadership style with the ability to recruit, coach, and retain high-performing sales talent.
• Excellent executive presence, communication, and negotiation skills.
• Experience with sales tools such as Salesforce, Gong, or Clari is a plus.
• Willingness to travel to client sites and conferences (approx. 30–50%).

Benefits and compensation:

• Compensation range: $120-250K - the posted range represents the expected base salary for this role. Final compensation may vary based on skills, experience, and location.
• Benefits: We offer a comprehensive benefits package, including medical, dental, and vision insurance; paid time off; parental leave; professional development support, and other additional benefits that may vary by location and role.

Smarter Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, orany other characteristic protected by applicable law.

Reports to: EVP or Chief Client Officer

Direct Reports: 3–4 Regional Vice Presidents of Client Success

Overview: The Senior Vice President of Client Success owns the strategic leadership and operational execution for a major U.S. region (approximately 20% of total client base) and is responsible for client outcomes, retention, satisfaction, and revenue retention across the region. The SVP ensures high-performing teams are in place to serve clients and deliver measurable value, while driving high NPS and long-term partnership growth.

Key Responsibilities:

• Set and execute the client success strategy for a regional portfolio of hospital clients.
• Lead and mentor a team of Vice Presidents and their broader teams to deliver excellent client experiences.
• Own client health, retention, and NPS metrics for the region.
• Align cross-functional stakeholders (Sales, Product, Implementation, Support) around client goals.
• Serve as executive sponsor for key client relationships and escalations.
• Develop scalable processes and governance to ensure consistency of service delivery.
• Use data and client feedback to identify trends, risks, and opportunities.
• Contribute to company strategy as a member of the leadership team.
• Partner with Sales leadership on regional growth planning and upsell/cross-sell strategies.
• Performs other duties as assigned.

Qualifications:

• 15+ years in enterprise client-facing roles, including 5+ years at the VP+ level.
• Deep expertise in healthcare provider systems and enterprise SaaS/service delivery.
• Proven leadership in scaling customer-facing teams.
• Ability to influence at the C-level and drive alignment across complex stakeholder environments.
• Strategic thinker with a bias for execution.

Benefits and compensation:

• Compensation range: $120-250K - the posted range represents the expected base salary for this role. Final compensation may vary based on skills, experience, and location.
• Benefits: We offer a comprehensive benefits package, including medical, dental, and vision insurance; paid time off; parental leave; professional development support, and other additional benefits that may vary by location and role.

Smarter Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, orany other characteristic protected by applicable law.

Reports to: SVP of Client Success

Direct Reports: 3–5 Directors of Client Success

Overview: The Vice President of Client Success leads a regional team of Client Success Directors, ensuring exceptional service delivery, client satisfaction, and account growth across a portfolio of hospital clients. This role is pivotal in executing our customer retention and satisfaction strategy and is accountable for client outcomes, NPS, and renewal metrics.

Key Responsibilities:

• Manage and mentor a team of Directors who oversee day-to-day client relationships.
• Set performance expectations, provide coaching, and develop leadership bench strength.
• Develop regional strategies to drive NPS, adoption, renewals, and expansions.
• Serve as an escalation point for complex client issues.
• Collaborate with Sales, Product, Implementation, and Operations teams to ensure seamless delivery and continuous improvement.
• Monitor and report on KPIs including client satisfaction, service utilization, and renewal health.
• Identify trends and provide strategic input on product and service enhancements.
• Represent the voice of the client internally to inform company strategy and roadmap.
• Performs other duties as assigned.

Qualifications:

• 10+ years of experience in Client Success or Account Management, including 3+ years in a leadership role.
• Deep knowledge of healthcare systems and enterprise SaaS/service models.
• Track record of driving results through teams in a matrixed environment.
• Strong data-driven decision-making and executive communication skills.

Benefits and compensation:

• Compensation range: $120-250K - the posted range represents the expected base salary for this role. Final compensation may vary based on skills, experience, and location.
• Benefits: We offer a comprehensive benefits package, including medical, dental, and vision insurance; paid time off; parental leave; professional development support, and other additional benefits that may vary by location and role.

Smarter Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, orany other characteristic protected by applicable law.

‍Reports to: Vice President of Client Success

Direct Reports: Individual Contributors (e.g., Client Success Managers, Analysts)

Overview: The Director of Client Success is responsible for managing the overall health, satisfaction, and success of 20–25 hospital and health system clients. This role ensures the successful adoption of our SaaS products and outsourced services, driving measurable outcomes and maximizing client retention and Net Promoter Score (NPS).

Key Responsibilities:

• Serve as the primary executive contact for a portfolio of key clients.
• Understand client business objectives and ensure our solutions are aligned to support their goals.
• Lead quarterly business reviews and executive check-ins.
• Drive usage, adoption, and satisfaction of both SaaS and service offerings.
• Proactively manage client issues and escalate risks or concerns.
• Collaborate cross-functionally with Product, Support, and Delivery teams to resolve issues and advocate for client needs.
• Monitor client health metrics, usage trends, and satisfaction data to ensure proactive management.
• Partner with Sales and Growth teams to identify expansion and renewal opportunities.
• Coach and develop team members as applicable.
• Performs other duties as assigned.

Qualifications:

• 7+ years in client-facing roles within healthcare, SaaS, or services.
• Strong understanding of hospital operations and technology.
• Proven ability to build trusted relationships with healthcare executives.
• Excellent communication, organizational, and problem-solving skills.

Benefits and compensation:

• Compensation range: $120-250K - the posted range represents the expected base salary for this role. Final compensation may vary based on skills, experience, and location.
• Benefits: We offer a comprehensive benefits package, including medical, dental, and vision insurance; paid time off; parental leave; professional development support, and other additional benefits that may vary by location and role.

Smarter Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, orany other characteristic protected by applicable law.